Shipping policy

Shipping Policy:

1. Shipping Methods and Timeframes:

   We offer several shipping options to accommodate your needs. Delivery times and costs vary depending on the selected shipping method and your location. During the checkout process, you will be able to select from available shipping options and view estimated delivery dates.

2. Processing Time:

   Orders typically require 1-3 business days for processing before they are shipped, unless otherwise stated. Please note that orders are not processed or shipped on weekends or holidays.

3. Shipping Costs:

   Shipping costs are calculated based on the weight of your order and the destination. You will be able to view shipping costs during the checkout process before finalising your order.

4. Free Shipping:

   We offer free standard shipping on orders over $150.

5. International Shipping:

   We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These fees are the responsibility of the customer and are not included in the shipping charges.

6. Order Tracking:

   Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your order online.

7. Shipping Restrictions:

   Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We reserve the right to refuse shipping on any order for any reason.

8. Address Accuracy:

   Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We are not responsible for orders that are lost or delayed due to incorrect or incomplete addresses provided by the customer.

9. Shipping Delays:

   While we strive to ensure timely delivery of all orders, please note that shipping delays may occur due to factors beyond our control, such as inclement weather, carrier delays, or peak holiday seasons. We appreciate your patience and understanding in such circumstances.

10. Lost or Damaged Shipments:

    In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure that you receive a satisfactory resolution.

11. Returns and Exchanges:

    For information on returns and exchanges, please refer to our Returns Policy.

12. Contact Us:

    If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us. Our customer support team is here to assist you and ensure that your shopping experience is enjoyable and hassle-free.

Star & Co Anxiety Jewellery PTY LTD
info@starandco.com.au
6/67 Rowlins Rd, Gerringong, NSW 2534
ABN: 80 665 772 869

Contact us here.

This Shipping Policy is effective as 01/05/2024 and may be updated or revised from time to time without prior notice. Please review this policy periodically for any changes.