Refund policy

Star & Co Anxiety Jewellery - Online Return and Refund Policy

Thank you for shopping with Star & Co Anxiety Jewellery. We appreciate your trust in our products and services. Please read this policy carefully to understand our guidelines for returns and refunds.

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return

To initiate a return, kindly email us at info@starandco.com.au, providing your order number and the reason for the return request. A dedicated team member will promptly review your request and guide you through the next steps.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of the item. Once the returned item is received and inspected, we will process the refund or exchange.

4. Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to be processed after we receive the returned item. Shipping costs are non-refundable unless the return is due to a manufacturing defect or an error on our part.

5. Exchanges

If you would like to exchange an item, please initiate a return as described above and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will provide instructions on how to return the item and will cover the return shipping costs.

7. Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer support team at info@starandco.com.au

Thank you for choosing Star & Co Anxiety Jewellery. We appreciate your business!

Note: This policy is subject to change without notice. Please check our website for the most up-to-date information.

Our contact information is posted below:
Star & Co Anxiety Jewellery PTY LTD
info@starandco.com.au
6/67 Rowlins Rd, Gerringong, NSW 2534
ABN: 80 665 772 869